{"id":3423,"date":"2024-01-08T15:09:03","date_gmt":"2024-01-08T14:09:03","guid":{"rendered":"https:\/\/www.mge-srl.it\/communication-technology\/"},"modified":"2025-07-31T10:17:00","modified_gmt":"2025-07-31T08:17:00","slug":"communication-technology","status":"publish","type":"page","link":"https:\/\/www.mge-srl.it\/en\/communication-technology\/","title":{"rendered":"Communication Technology"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3423\" class=\"elementor elementor-3423 elementor-2187\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca82145 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"ca82145\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32b526a\" data-id=\"32b526a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4d89f99 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4d89f99\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-290a7a3\" data-id=\"290a7a3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c75755e elementor-widget elementor-widget-heading\" data-id=\"c75755e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">MGE<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b17cc elementor-widget elementor-widget-heading\" data-id=\"95b17cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Communication Technology<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c01714b elementor-hidden-mobile\" data-id=\"c01714b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5a7fc0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e5a7fc0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;pyramids&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,40.6L643.1,24L333.9,93.8L0.1,1H0v99h1000V1\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4353163\" data-id=\"4353163\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-89edb1d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89edb1d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fc8adf1\" data-id=\"fc8adf1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85ef653 elementor-widget elementor-widget-heading\" data-id=\"85ef653\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Since 2003<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449a016 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"449a016\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A wide selection of <span style=\"color:#fff\">state-of-the-art solutions<\/span> for the enjoyment of products services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1e0aa8 elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"e1e0aa8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.mge-srl.it\/en\/communication-technology\/#soluzioni\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solutions and key features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4a9ee6 elementor-section-stretched elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4a9ee6\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70cd21f\" data-id=\"70cd21f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cdc709a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cdc709a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-55c0dfd\" data-id=\"55c0dfd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea02d4d elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"ea02d4d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2023\/11\/logo_red_outline.svg\" class=\"attachment-large size-large wp-image-3266\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86314d8 elementor-widget elementor-widget-heading\" data-id=\"86314d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A multichannel context<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-666806f elementor-widget elementor-widget-text-editor\" data-id=\"666806f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>The gateways that organizations in every sector make available to customers and other users are extremely more varied than in the recent past.<\/strong><\/p>\n<p>These are <strong>popular applications<\/strong> among customers of all ages, <strong>such as WhatsApp, Telegram, email, web chat, social messaging&#8230; that complement the more traditional voice channel.<\/strong> Not to mention bots empowered by AI (Artificial Intelligence) solutions, which enable the delivery of services in self-service mode.We are talking about solutions that through innovative use of digital technologies determine new ways of dialogue with customers of the future-present. A language within the reach of every customer, which can enable dialogue without limits of time or day of the week.<\/p>\n<p><strong>Therefore, the challenge is to effectively and consistently manage the dialogue with the customer, regardless of the channel<\/strong> (touch point) <strong>used<\/strong><strong>.<\/strong> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1978e6 elementor-widget elementor-widget-button\" data-id=\"d1978e6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.mge-srl.it\/en\/communication-technology\/#approfondimenti\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eaa4ec1\" data-id=\"eaa4ec1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd7dd9a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd7dd9a\" data-element_type=\"section\" id=\"soluzioni\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500.2,94.7L0,0v100h1000V0L500.2,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d30b9b\" data-id=\"9d30b9b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fca8602 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fca8602\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f05dfa\" data-id=\"5f05dfa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-49eee0b\" data-id=\"49eee0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ccac60 elementor-widget elementor-widget-heading\" data-id=\"3ccac60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Solutions and key features<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1748d28 elementor-widget elementor-widget-text-editor\" data-id=\"1748d28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>While there is an increasingly pressing<strong> need to make available a wide choice of communication channels<\/strong> so that each customer can use the preferred one, at the same time the sales phase of products and services is effective to the extent that proposals are tailored to the specific needs of the individual.<\/p>\n<p>From this constantly evolving picture comes the need for organizations to equip themselves with communication tools that exhibit certain key characteristics:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3bf2b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ee3bf2b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Omnichannelality<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Integration with CRM and other IT infrastructure already in use in the organization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flexibility to accommodate new channels and adapt to changing needs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intelligent management of information, which must be made available at the appropriate time<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automation by BOT of the most operational and repetitive phases of the dialogue with customers, delegating only the most value-added activities to human intervention.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f739300 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"f739300\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23609cd\" data-id=\"23609cd\" data-element_type=\"column\" id=\"approfondimenti\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-32c266d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"32c266d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21c8f40\" data-id=\"21c8f40\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c75dcd1 elementor-widget elementor-widget-heading\" data-id=\"c75dcd1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Insights<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fe207b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0fe207b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91ceb2f\" data-id=\"91ceb2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a3918ef elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a3918ef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9b503ee\" data-id=\"9b503ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acf4346 elementor-widget elementor-widget-mfn_blog\" data-id=\"acf4346\" data-element_type=\"widget\" data-widget_type=\"mfn_blog.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"column_filters\"><div class=\"blog_wrapper isotope_wrapper clearfix\"><div class=\"posts_group lm_wrapper col-3 masonry tiles isotope\"><article class=\"post post-item isotope-item clearfix post-3802 type-post status-publish format-standard has-post-thumbnail hentry category-communication-en\" style=\"\"><div class=\"date_label\">14 January 2024<\/div><div class=\"post-photo-wrapper scale-with-grid\"><div class=\"image_wrapper_tiles\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1700\" height=\"972\" src=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking.jpg\" class=\"scale-with-grid wp-post-image\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking.jpg 1700w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-500x286.jpg 500w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-1200x686.jpg 1200w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-300x172.jpg 300w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-768x439.jpg 768w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-1536x878.jpg 1536w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-131x75.jpg 131w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/smart-banking-480x274.jpg 480w\" sizes=\"(max-width:767px) 480px, (max-width:1700px) 100vw, 1700px\" \/><\/div><\/div><div class=\"post-desc-wrapper bg- has-custom-bg\" style=\"\"><div class=\"post-desc\"><div class=\"post-head\"><\/div><div class=\"post-title\"><h4 class=\"entry-title \" itemprop=\"headline\"><a href=\"https:\/\/www.mge-srl.it\/en\/communication-en\/multichannel-solutions-for-smart-customer-dialogue\/\">Multichannel solutions for smart customer dialogue<\/a><\/h4><\/div><div class=\"post-excerpt\"><\/div><\/div><\/div><\/article><article class=\"post post-item isotope-item clearfix post-3800 type-post status-publish format-standard has-post-thumbnail hentry category-communication-en\" style=\"\"><div class=\"date_label\">19 January 2024<\/div><div class=\"post-photo-wrapper scale-with-grid\"><div class=\"image_wrapper_tiles\"><img decoding=\"async\" width=\"1700\" height=\"972\" src=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti.webp\" class=\"scale-with-grid wp-post-image\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti.webp 1700w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-500x286.webp 500w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-1200x686.webp 1200w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-300x172.webp 300w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-768x439.webp 768w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-1536x878.webp 1536w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-131x75.webp 131w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/icone-contatti-480x274.webp 480w\" sizes=\"(max-width:767px) 480px, (max-width:1700px) 100vw, 1700px\" \/><\/div><\/div><div class=\"post-desc-wrapper bg- has-custom-bg\" style=\"\"><div class=\"post-desc\"><div class=\"post-head\"><\/div><div class=\"post-title\"><h4 class=\"entry-title \" itemprop=\"headline\"><a href=\"https:\/\/www.mge-srl.it\/en\/communication-en\/automated-routing-for-engaging-cx\/\">Automated routing for engaging CX<\/a><\/h4><\/div><div class=\"post-excerpt\"><\/div><\/div><\/div><\/article><article class=\"post post-item isotope-item clearfix post-3795 type-post status-publish format-standard has-post-thumbnail hentry category-communication-en\" style=\"\"><div class=\"date_label\">22 January 2024<\/div><div class=\"post-photo-wrapper scale-with-grid\"><div class=\"image_wrapper_tiles\"><img decoding=\"async\" width=\"1700\" height=\"972\" src=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter.webp\" class=\"scale-with-grid wp-post-image\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter.webp 1700w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-500x286.webp 500w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-1200x686.webp 1200w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-300x172.webp 300w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-768x439.webp 768w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-1536x878.webp 1536w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-131x75.webp 131w, https:\/\/www.mge-srl.it\/wp-content\/uploads\/2024\/01\/contactcenter-480x274.webp 480w\" sizes=\"(max-width:767px) 480px, (max-width:1700px) 100vw, 1700px\" \/><\/div><\/div><div class=\"post-desc-wrapper bg- has-custom-bg\" style=\"\"><div class=\"post-desc\"><div class=\"post-head\"><\/div><div class=\"post-title\"><h4 class=\"entry-title \" itemprop=\"headline\"><a href=\"https:\/\/www.mge-srl.it\/en\/communication-en\/advanced-and-customized-contact-center-solutions\/\">Advanced and customized contact center solutions<\/a><\/h4><\/div><div class=\"post-excerpt\"><\/div><\/div><\/div><\/article><\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MGE Communication Technology Since 2003 A wide selection of state-of-the-art solutions for the enjoyment of products services Solutions and key features A multichannel context The gateways<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3423","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Areas of expertise: Communication Technology - MGE Srl<\/title>\n<meta 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