Bots and AI for the finance sector
18 January 2024
Robotic islands
20 January 2024Bots and AI for the finance sector
18 January 2024Robotic islands
20 January 2024
Creating automated routings for engaging CX
Deliver engaging customer experiences in multichannel mode.
Companies find themselves in the need to dialogue with their customers 24/7 in ways that are gradually shifting to digital and self-service.
The trend has been going on for years and continues to intensify, involving both customer care services and outbound proposal phases, such as product/service promotional campaigns or information campaigns.
Engaging user experience and a wide range of access points.
The key to success is to orchestrate an engaging user experience that allows customers to connect with the organization through awide range of access points, leveraging a mix of digital self-service applications (chatbots and voicebots) and human operator intervention that remains critical during the most value-added interaction phases.
To achieve levels of excellence in customer dialogue, it is necessary to have multichannel tools that enable the company to independently design and implement engaging customer experience paths, pandering to the specific needs of each customer.
MGE provides a Flow Creator capable of integratingthe various communication channels by making them work in synergy, which gives the possibility of creating more or less complex automated flows that can be customized according to a multitude of parameterizable factors such as:
- Trigger events and conditionality parameters;
- communication channels;
- content of messages;
- Timing of the various stages of dialogue.
Therefore, it is both a powerful and versatile tool that enables organizations to quickly and dynamically adjust their communication flows with their customers, quickly adapting them to inbound and outbound business strategies.
