Cooling stations
22 January 2024
Automotive bumper development
23 February 2024Cooling stations
22 January 2024Automotive bumper development
23 February 2024
Contact Center Solutions
Our contact center solutions enable you to deliver a high-level experience regardless of the communication channel used.
Multichanneling. Integration. Customization.
All functionalities, starting with the recognition of the customer and the uploading of all the information about him, are transversal to all channels. Moreover, it will be possible to switch from one mode to another (virtual or physical operator, chat or voice channel...) in an absolutely simple and smooth way.
Here are the 3 key features of our approach:
Multichanneling
The operator can view and manage with a single workflow all the channels that the organization intends to make available to its customers:
- Voice channel
- Video Call
- SMS
- Telegram
- Chatbot, Voicebot
- Web Chat
- Social messaging apps
The communication channels managed directly by the operator are complemented by services delivered in self-service mode, in which the customer is assisted by a virtual agent in the form of a chatbot or voicebot.
Integration
The flexibility of our solutions enables fast integration with the ICT infrastructure already in place in the company:
- Telephone bar
- CRM
- Communication channels that may already be in place
- Intranet Services
- Marketing Automation Systems
- Ticketing and Notification Center
- Security management with PIN and OTP for information and dispositive transactions
Customization
A tailor-made solution for every organization.
Often companies have designed precise goals for their contact center that are difficult to achieve in practice, due to the rigidity or slowness of the systems. With respect to this situation, our proposals are able to adapt to the specific needs of the organization quickly and flexibly, thanks to the modular architecture that is designed to minimize implementation time and quickly build the tailored solution by including only what is needed.
Another relevant aspect is the possibility for the client company to be able to request customizations and refinements of functionality, which will be studied and put into production by virtue of the consultative approach that has always distinguished us.
